VoIP Software is a computer application that is helpful in making calls through the internet. Many large and small business organizations are using this software due to its best functionality and scalability. This software provides all services at a very low cost.
It was introduced by the Bell Laboratory 100 hundred years ago, but VocalTec Communication made its first commercial VoIP software in 1995.
Now there are more than 1 billion users of this software in the world. This software transforms the landline or mobile phone calls into online ones. It transforms analog voice signals into digital that connect a user with others.
Two types of equipment are vital for the VoIP software, modem, and router. VoIP software can be downloaded on any device such as mobile phones, laptops, and others. So, if users use this software, then they will be able to make an online call.
What is VoIP Software?
VoIP software is generally defined as a computer application that connects its users to other people through calls over the internet. Now it is being used for both personal and commercial uses by many people worldwide. Hard phones and Softphones are the two basic types of this software.
Many VoIP software have been introduced in the market, for example, RingCentral, Ooma Office, PhoneBurner, Air call, CloudTalk, 8×8 VoIP Phone Service, Lifesize, Fuze, Dialpad, Slack, and many others.
Different VoIP software companies have different packages for the users like Free VoIP Phones, Gateway, Proxies, Software Development Libraries, and PBX.
All VoIP software have common features, such as Voicemail, voicemail forwarding, greetings, e-mail, text, VoIP call ID, Video conferencing, VoIP switchboard, priority alerts, fast dialer, three-way calling, proper messaging, 24/7 help desk, call routing, analytics, screening, call pulling, calls history and a few others.
There are also some benefits of this software like low expenses, accessibility, full portability, best scalability, no voice interruption, multitasking ability, flexibility, and many others. So, this software is helpful for many people in making contact with others.
List of VoIP Software
Nowadays, a single software cannot complete the needs of a business organization; therefore, there is a dire need for some other best software. So, a list of some best VoIP software is discussed below that are vital for the better growth of a business.
1. RingCentral
RingCentral is a software that gives multiple cloud-based business communication like texts, videos, phones, and contact enter services to a business. Now, it is owned by a well-known communication company named Zoom.
It is fruitful for the growth of a business because of connectivity with customers at a vast level. This connection is made through texting, video calling, phone calls, and fax.
A user can ask a query anytime because of the best communication system. A picture gallery is available on the official website that describes the usage of this software.
Moreover, many events and webinars are also conducted for the guidance of users. In 2021, “Overall Video Conferencing Solution of the Year” is suggested to be the best VoIP software in the world that is proof of its popularity.
There are four versions of this software including, standard, premium, and ultimate, with different pricing plans. Free trials of these versions are also available but with limited services.
Features
- Integrated Solutions
- Real-time Analytics
- Online Meetings
- Internet Fax
- Toll-Free and Local Numbers
Pros
- 24 hours Availability
- Quick Procession
- Contact History
- Automatic Call Recording
- Call Inspection
- Free Trial
Cons
- Need for Improvement in Calling
- Sometimes Non-availability of Support Team
- Harsh Marketing
- Buggy Software
2. Ooma Office
Ooma Office is a computer application that gives phone services for personal and commercial uses. Ooma mobile app is also available for the facility of the users because they can stay in touch with other users 24/7.
There are also some other benefits of this mobile app, for example, making and receiving of calls, conference rooms, cellular calling modes, the transformation of calls to other Ooma office extensions, voicemail texts, usual messages, payment through bank accounts.
Ooma Office software can be downloaded from the official website after the payment. A user can ask a query due to a strong communication system. If the features of this software are discussed, then it includes call flip, call forwarding, call park, multi extension dialing, music-on-hold, and access controls.
It also includes timely updates, contact management, live chat, mobile access, video conferencing, and a few others. These features provide some benefits like easy to use, affordable price, best communication system, and many others.
Features
- Call Flip
- Call Forwarding
- Call Park
- Multi-extension Dialing
- Music on Hold
- Access Controls
Pros
- Easy to Use
- Affordable Price
- Best Communication System
- Reliability
Cons
- Issues in Removing Virtual Receptionist
- Problems in Call Recording
3. PhoneBurner
PhoneBurner is the best phone dialer that increases the business activities of the users. There is no need for other software because this software has a complete set of features. This software is helpful in automating repetitive workflows and improving conversations with others.
It is a cloud-based software that can be installed for free. A person can log in to this application at any place and use a dial session from any phone. Softphone of the Phone Burner can also be used for this purpose.
It is considered to be the fastest communication system due to no pause, delay, and dropped calls. A user can contact 60-80 people per hour.
This software consists of API, sales force, and other integrations that allow its users to filter leads for appropriate dial sessions. Dropped voicemails and sent customized emails are identified on the basis of call outcome.
Moreover, the facilities of scheduled follow-up, taking notes, call recording, call transferring, local ID, and a few others are available. Besides this, the PhoneBurner proprietary SmartSender attribute permits its users to include documents, images, videos, and web links in the emails.
Features
- Multi-Channel Communication
- Activity Dashboard
- Email Management
- API
- Monitoring
- Reporting and Statistics
- Third-Party Integration
Pros
- Webinars
- Video Tutorials
- Easy to Use
- Growth in Sales
- Make More Sales Opportunities
Cons
- No Automatic Removal of Number
- Expensive from other Relevant Software
4. Aircall
Aircall is the best cloud-based call center and phone software for business organizations. This software creates communication between the people with productivity and helpdesk tools. Phone calls become accessible, transparent, and collaborative through this software.
A user has to select the type of business phone setup. Aircall will be compatible with the existing devices of a business organization. It is not an expensive software because it can be operated through existing devices. A person can employ personal staff or a third party as a call center agent.
Proper training about phone etiquettes, customer support skills, and the script is delivered to the staff to increase their working efficiency.
If the features of this software are discussed, it has API, active dashboards, call routing, call monitoring, call recording, contact management, live chat, mobile access, and many others.
These features provide some benefits like identification of time zones, smooth call connection, problem detection in calls, easy to use, and a few others.
Features
- Active Dashboard
- API
- Call Routing
- Call Monitoring
- Call Recording
- Contact Management
- Live Chat
Pros
- Identification of Time Zones
- Best Call Connection
- Easy to Use
Cons
- Absence of Intuitive UX
- Features cannot be updated on more Phones
- Sometimes becomes Slow
5. Cloud Talk
Cloud Talk is a software that transfers and receives calls anytime on the desktop of a computer or mobile phone. Members of an office team can connect with one another through this software.
There are three versions of this software like starter, essential, and expert, with different pricing plans. A user will have to pay annually for this software.
A free trial of this software is also available with limited services. Call center analytics are present in this software to judge and improve communication with customers. Moreover, the communication of call agents with customers can be observed through this software.
When a user faces any difficulty in the use of this software, a help center is available for the solution. If the features of this software are discussed, it has call recording, call queuing, voicemail, number porting, internal extensions, toll-free numbers, international numbers, short numbers.
It also has business hours, text messages, conference calls, three-way calling, and many others.
Features
- Toll-Free Numbers
- International Numbers
- Call Recording
- Voicemail
- Number Porting
Pros
- Easy to Use
- Growth of Business
- Workflow Automation
- Dashboards
- Connection with Intercom
Cons
- Issues in Integration
- Need for Improvement
- Absence of Desktop Stability
- Cannot Block Incoming Calls
6. 8×8 VoIP Phone Service
8×8 VoIP Phone Service is the software through which a business organization can contact its employees and customers from any place and anytime. A user can ask a query through phones, e-mail, chat, and online forums.
This software is used after making an online account. Blog articles are also present on the official website for the guidance of users. A free trial of this software is available with some services for one month. Paid versions are also available at different prices. Online training is delivered about the usage of this software.
If the features of this software are discussed, it has a three-way calling, android mobile support, music on hold, unlimited calling, auto attendant, call transfer, and a few others. These features provide some benefits like best faxing, timely updates, easy usage, portability, reliability, flexibility, desktop app, easy to deploy.
It also has the best advantages, for example, best call quality, stability, app work, web meeting, voicemails, and many others.
Features
- Three-Way Calling
- Mobile Support
- Music on Hold
- Unlimited Calling
- Call Transfer
Pros
- Web Meeting
- Best Call Quality
- Stability
- Voicemails
Cons
- Calls are dropped
- Issues in Internal Transfer of Calls
- Absence of Follow-up
7. Lifesize
Lifesize is an application helpful for face-to-face communication among people on the internet. With different services, three types of demos are available on the official website, and a user has to select one of them. A person can ask a query through e-mail.
A free trial of this software is available for thirty days, but it will only provide the services of video conferencing. When a user pays for Lifesize, then a password will be provided. A user can start working after entering the password in the sign-up option.
All information that is provided by the customer during the purchase of this software will be kept confidential. If the features of this software are discussed, it has access permissions, collaboration tools, file sharing, mobile access, reporting, third-party integration, and a few others.
There are some benefits of this software, for example, 24 hours support system, live chat, help desk, FAQs forum, video tutorials, webinars, and many others.
Features
- File Sharing
- Mobile Access
- Reporting System
- Third-Party Integration
Pros
- 24 hours Support System
- Live Chat
- Help Desk
- Video Tutorials
- Webinars
Cons
- Lack of Functionality
- Need for the Renewal Every Year
8. Fuze
Fuze is a software that is fruitful for business organizations in making call centers, phone system, and video conferencing. Users of this software have the best quality calling experience on both desktop and mobile phones.
Large business organizations can arrange large meetings through this software because up to 1000 participants can participate in them. The contact center of this software can easily communicate with customers and employees of a business organization. If a user has a query, then the contact center will respond timely.
This software can be downloaded easily from the official website. The procedure for the use of this software is also available on the official website in a video form for the guidance of users. Besides this, a written article is also present on the official website for the guidance of users.
If the features of this software are discussed, it has mobile access, video conferencing, call center management, call recording, call routing, communication management, and a few others.
Features
- Audio and Video Conferencing
- Call Center Management
- Call Recording
- Call Routing
- Communication Management
Pros
- Easy to Use
- Scalability
- Flexibility
- Best Hardware
- Multilinguistic Forum
Cons
- Issues in Customer Support
- Sometimes becomes Slow
9. Dialpad
Dialpad is an application that connects people through texts, online meetings, voice, and video calls. A business organization can easily establish a new department through this software, and there will be no interruption of communication in the staff.
A free trial of this software is also available like other VoIP software, but there will be limited services. Besides this, there are three versions of this software like standard, Pro, and Enterprise. There are different prices for these versions, and a user will have to pay on a monthly basis.
If a user wants to ask a query, then the help center is available for this purpose. Moreover, an option for FAQs (frequently asked questions) is also present for the guidance of users. Webinars are conducted on different topics for the facility of people.
If the features of this software are discussed, it has a web portal, user setup, mobility, call center productivity, call routing, texting, and a few others.
Features
- Web Portal
- User setup
- Mobility
- Call Center Productivity
- Call Routing
- Texting
Pros
- Best Customer Support
- Provides Full Call Data
- Easy to Use
- Communication without Interruption
- Advanced Technology
Cons
- Absence of MMS Texting
- No Extra Integrations
- Issues in Voicemail Integrations
10. Slack
Slack is software that creates interaction between people and provides them information about a business. Both free and paid versions of this software are available, but free versions will be for a short period of time.
Pro, business, and enterprise are the three paid versions of this software having different pricing plans. A user can pay money on a monthly basis through credit cards. After this process, a password code will be shared with users.
If a user has a query, the help center will answer properly. A demo on the use of this software is available on the official website for the facility of the users. Slack has some features like accessibility, texting, voice, and video calls, API, slack connect, file sharing, proper security, and a few others.
These features provide some advantages, like timely notifications, best integration, mobile access, suitable user interface, and many others.
Features
- Accessibility
- Texting
- Voice and video calls
- API
- Slack Connect
- File Sharing
- Security
Pros
- Timely Updates
- Best Integration
- Mobile Access
- Best User Interface
Cons
- No Group Calling
- Complex Process of File Sharing
- Absence of Calendar sharing
Final Words
VoIP software is helpful in maintaining contact among people and creating the relation of a business entity with its customers. Many business organizations have improved their services due to this software.
There are many relevant software, for example, RingCentral, Ooma Office, PhoneBurner, Aircall, Cloudtalk, 8×8 VoIP Phone Service, Lifesize, Fuze, Dialpad, Slack, and a few others. These software have some features like accessibility, texting, voice, and video calls, API, slack connect, file sharing, security.
It also includes video conferencing, call center management, call recording, call routing, communication management, and many others. A user can enjoy these features after purchasing these software at different prices.
There are also some advantages of these software such as ease to use, scalability, flexibility, best hardware, multilinguistic forum, timely updates, best integration.
Some other benefits are also included in this software, like mobile access, best User Interface, live chat, webinars, video tutorials, and a few others. So, this software will be beneficial for maintaining contact between people.
